Policies

Quality Policy

Aeromotive Services Inc. manufactures and remanufactures wire assemblies, distributes quality interconnect components, and delivers creative solutions to customer wiring challenges. Our vision is to be a leader in the markets we serve through unyielding customer service, producing quality products, meeting customer expectations and enhancing the customer experience. We strive to expand our manufacturing footprint by driving continual improvement of our business processes and quality management system.

Mistakes Happen. Here’s our connector and interconnect return policy.

There are limited returns on electrical parts. In the event of a return the buyer must notify the Parts Department at 224-535-9220 within 15 days from the original ship date.

Notice shall be sufficient if it is given by mail, phone or fax using the contact information below:

Aeromotive Services Inc
345 Willard Ave
Elgin, IL 60120
(P) 224-535-9220
(F) 847-214-1647
E-mail: parts@aeromotive.us

Here are the criteria:

If the item was identified correctly:

No refund on shipping charges. Return the product freight prepaid. Any parts with open, wrong, damaged or missing packaging will not be accepted. Upon receipt of the item, a 35% restocking fee will be applied and a partial refund will be processed within 15 days either in the form of a credit to card the item was processed on or by check. No refunds are applied for electrical items that are shipped and cancel due to alternative options or perhaps vehicle totals.

If the item was identified incorrectly:

Once the item is received by Aeromotive Services, a full refund, including shipping will be applied within 15 days either in the form of a credit to card the item was processed on or by check. In addition, a prepaid self-addressed label will be provided for the part(s) being returned. Place the items back into the original box, apply the label and place into a USPS mail box.

Non-Cancelable and Non-Returnable Items:

In the event, the items that were purchased required a Non-Cancelable and Non-Returnable form, the item(s) are NON-REFUNDABLE.

Our Warranty Policy for Connectors and Interconnects

Aeromotive Services (Aeromotive) provides a lifetime warranty on connector housings and interconnects sold in the United States of America when properly installed, maintained and under normal use and service conditions.

This lifetime warranty does not cover damage due to misuse, neglect, improper installation; wires crossed, incorrect wire gauge, etc., vandalism, accidents, and acts of nature, electrical overload, exposure to cleaners or other chemicals. In addition, our warranty does not extend to products which have been repaired or altered outside of an Aeromotive facility unless the repair or alteration has been expressly authorized in writing by Aeromotive.

Notify Aeromotive of the cause of the defect within 30 days. Notice shall be sufficient if it is given by mail, phone or fax using the contact information below:

Aeromotive Services Inc
345 Willard Ave
Elgin, IL 60120
(P) 224-535-9220
(F) 847-214-1647
Email: parts@aeromotive.us

If the product is covered under the warranty, Aeromotive will replace the connector housing or interconnect ONLY. We will ship a replacement component. The original part will need to be mailed back to Aeromotive freight prepaid. Upon receipt of the component, evaluations will be accomplished to determine the non-conformity. If the item is found to be defective as a result of an incident mentioned above, the customer will be billed for the replacement housing. Otherwise, a replacement connector or interconnect will be shipped to the customer with no further expense.

If the product is NOT covered under the warranty, the customer will be responsible for the cost of the replacement part as well as shipping.

Aeromotive will neither pay nor take responsibility for incidental, consequential damages or additional labor times caused by defects in the product(s). Some states do not allow the exclusion or limitation of incidental or consequential damage damages, so the above limitation or exclusion may not apply to you.

This Lifetime Warranty gives you specific legal rights and you may also have other rights which vary from State to State.