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Handling Mistakes with Grace — Going Above and Beyond to Support Customers

“Super grateful.” A customer from Hawaii mistakenly sent incorrect parts photos and ordered the wrong part. When they realized the error and requested a swap, we didn’t hesitate to include a return label — normally, the customer would cover return shipping. They were “super grateful,” and we told them, “Mistakes happen, and we appreciate your business.” At Aeromotive, we believe …

Over the Top Service — Earning Praise at Industry Events

“Your level of service is over the top.” The owner stopped by our booth and commented on our “over the top” level of service. These kinds of accolades remind us how much hard work and commitment go into every interaction. Great service isn’t just what we do — it’s who we are. We love hearing from our customers! If you’ve …

Saving Jobs and Preventing Totals — Helping Customers with Critical Pigtail Connectors

“You guys make finding these pigtails so easy, fantastic service!” Kevin, one of our valued customers, said, “Thanks for all your help with figuring out these connectors and for helping with the website issues. You guys help save jobs of cars here from totaling out with these pigtail connectors.” We’re proud to be a lifesaver for our customers, helping them …

What’s the Difference Between Reman and R&R?

Understanding Two Proven Strategies for Wire Harness Solutions When it comes to your wire harnesses, choosing the right repair strategy can make all the difference. Aeromotive offers both Remanufactured Harnesses and Repair/Replace (R&R) options to fit different needs. Both processes follow strict inspection protocols and deliver the “like, kind and quality” you require. But what truly sets them apart? Request …

Fast, Accurate Quotes That Keep Customers Coming Back

“That was an impressively fast response, I will take it.” Speed matters in repair and manufacturing — and Aeromotive understands that. One customer was pleasantly surprised to receive a quote for a connector just 8 minutes after submitting a request on the website. They said, “That was an impressively fast response, I will take it.” Quick, accurate quotes save valuable …

Lifesaving Parts and Service: How Aeromotive Supports Roush Ford

“You guys are a life saver with these parts!” For over three years, Mike at Roush Ford has trusted Aeromotive to deliver high-quality wiring harnesses and connectors — parts essential to their daily operations. Despite occasional frustrations with communication delays, Mike repeatedly highlights one thing: the quality and dependability of Aeromotive’s parts and service. “You guys are a life saver …

How Aeromotive’s Accounting Team Turned a Simple Invoice Request into a Moment of Customer Delight

“Your accounting team is amazing.” At Aeromotive, exceptional customer service means going beyond just providing quality parts. It’s about responsiveness, communication, and making every interaction count. Recently, a customer needed a detailed invoice listing the prices of remanufactured harnesses—and needed it fast. Our accounting team didn’t just send the request hours later; they responded while the customer was still on …

Aeromotive Sponsors Hole at the 2025 AASPI Nick DePaul Memorial Golf Outing

Aeromotive is proud to support the 2025 AASPI Nick DePaul Memorial Golf Outing as a hole sponsor at this year’s event. Hosted by the Alliance of Automotive Service Providers of Illinois (AASPI), this annual outing brings together leaders from across the collision and repair industries to celebrate community, connection, and the legacy of Nick DePaul. Event Details: 📅 Thursday, August …